ZEACOM COMMUNICATIONS CENTRE
Product Brochure Outbound Contact Centre Enhanced Routing Unified Comms for Business UCB - What's New in 7.0?BJ Communications can take your NEC Phone system to the next level using a Zeacom contact center and unified communications solution.
Robust, reliable and flexible, NEC telephony is among the industry's best. With Zeacom Contact Center and Unified Communications Colutions, you can make it even better. The single database architecture of their solutions helps knowledge workers, executives, contact center agents and operators to work together more effectively.
AT A GLANCE:
- Develop the full potential of your NEC telephony
- Solutions for operators, helpdesks, customer services and knowledge workers
- Scale-up your contact center solution as your business grows
- Make accurate forecasts with superior reporting and identify issues and ways that tasks could be automated
Zeacom solutions enable your contact center to handle all types of media telephone calls, emails, fax, SMS, web chat and social media. Routing intelligence can identify and deliver calls to the most appropriate agent, based on the factors that matter to you: called number, caller ID, call region, data entry, value, time of day, agent skills and more. You can start small and grow your solution as your business succeeds and expands. Regular software updates ensure you stay ahead of technology trends.
With around 150 reports out-of-the-box, you get a complete picture of performance so that you can discover trends and make accurate forecasts. Reports can also be customized to your specific needs and fully automated, so that supervisors don't waste time each week or month collating management data.
For further information on any of our products please contact us on our toll free number 1300 305 592, email us at sales@bjcom.com.au or fill out a Sales Request form.